HNL 311 is the official mobile application for the City & County of Honolulu, Hawaiʻi. HNL 311 provides a free, simple, and intuitive platform empowering people to report potholes, broken streetlights, cracked sidewalks, illegally dumping, vandalized/broken signs and more via your smartphone.

Request a Service. Report an Issue, and Help Improve your Community!

Once your request is submitted, your request is reviewed by the appropriate City Department and the work is assigned or scheduled. Estimated times to complete vary by request. If you sign up for an account, the City will send you updates as work is completed on your request.

Access HNL 311 here: HNL 311 App

HNL 311 REQUEST TYPES:

  • Abandoned/Derelict Vehicles

  • Animal Cruelty

  • Beach/Park

  • Bicycle/Moped Registration

  • Bike Path Pavement Problem

  • Botanical Gardens

  • Building Code (e.g., construction of structures without permits)

  • Building Permit Status

  • Bus Facility Clean Up

  • Bus Stop Litter Problem

  • Bus/Handi-Van

  • Business Licenses & Loading Zone Permits

  • Civil Engineering (grading or trenching within the City right-of-way)

  • Commercial or Multi-Family (apartment buildings), Including Zoning Violations

  • Community Gardens

  • Curb/Gutter Damage/Uplift

  • Dead Animal

  • Debris/Litter/Dumping

  • Development in the Shoreline or Special Management Areas

  • Disability Parking Permits

  • Driver’s License Services

  • Drug Activity

  • Electrical Code

  • Encampments (bridges, streams, roadways, sidewalks)

  • Feral Chicken Nuisance

  • Fire Hydrant

  • Game Houses/Gambling

  • Gang Activity

  • Graffiti City Roadway/Facilities

  • Guardrail/Wall/Fence Issue

  • Homeless – Beach/Park

  • Homeless – Clean Up (shopping carts, biohazard)

  • Homeless – Living in Vehicle

  • Homeless – Well-being, Mental/Physical Health Substance Abuse

  • Illegal Dumping

  • Liquor Commission

  • Manhole Sunken/Raised

  • Mechanical Code (e.g., plumbing, ventilation, air conditioning)

  • Median Sprinkler Issue

  • Motor Vehicle Registration/Title

  • Overgrowth Along Roadway

  • Parking Issues

  • Parking Meter Broken/Missing

  • Pavement Markings Faded

  • Personalized/Special License Plates

  • Pothole

  • Refuse/Bulky Item

  • Residential (including zoning violations, and obstructed or damaged sidewalks)

  • Restriping

  • Roadside Debris/Litter

  • Short-Term Rental

  • Sidewalk Repair

  • Sidewalk Uplift

  • Sink Hole Under Road

  • Siren

  • Sitting or Lying on Public Sidewalks

  • Skyline

  • State ID Services

  • Stored Property/Sidewalk Nuisance

  • Storm Drain Issues

  • Stream/Canal Cleaning

  • Street Sign Issues

  • Streetlight Issues

  • Submit a Crime Tip

  • Traffic Signal

  • Traffic/Parking Concerns

  • Trees – Park and Street

  • Water Ponding on Road